The Social Security Administration (SSA) has consolidated its overseas operations into several regional offices that provide a full range of SSA services for U.S. citizens residing outside of the United States. Effective October 1, 2017, individuals residing in Ghana who require social security services or have questions about SSA benefits must contact the SSA Federal Benefits Unit (FBU) located in London, the United Kingdom, rather than U.S. Embassy in Accra, Ghana.
Please be advised that as of October 1, 2017 U.S. Embassy in Accra, Ghana, can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues.
For more information or any questions about the services provided at the FBU in London, the United Kingdom and how to contact them, please visit their webpage at: https://uk.usembassy.gov/u-s-citizen-services/federal-benefits/. You can also reach them at +44-20-7499-9000, Extensions 2926 or 2927, or by using their online contact form available at: https://uk.usembassy.gov/u-s-citizen-services/federal-benefits/fbu_email_enquiry/
For comprehensive information on SSA’s services abroad, please visit SSA’s webpage: “Service Around the World.”
If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.
For further information about security in Ghana:
- See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information for Ghana.
- Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
- Contact the U.S. Embassy in Accra, located at No. 24, Fourth Circular Rd., Cantonments, Accra +233 30 2741 000 8:30 a.m.-5:00 p.m., Monday through Thursday and 8:30 a.m.-12:30 p.m. Friday. After- hours emergency number for U.S. citizens is +233 30 2741 000.
- Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
- See the website of U.S. Embassy Accra.
- Follow the Embassy on Twitter and Facebook.
- Follow the Bureau of Consular Affairs on Twitter and Facebook.