To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:

• Email address: support-ghana@ustraveldocs.com
• Callers in Ghana: +233 50 588 5956, +233 24 328 3510, +233 50 659 2787 and +233 54 671 9469
• Callers in the United States: +1 703 520 2573
• Skype name: ustraveldocs-ghana

The entrance to the Consular Section is located on Fifth Link Road. Visa interviews are conducted by appointment only. Please note that only persons with a government-issued form of photo identification will be admitted to the U.S. Embassy.

As of November 22, 2021, Interview Waiver (IW) services are available for qualifying applicants for F, M, or J student visas, qualifying first-time B1/B2 applicants under the age of 14, as well as B1/B2 renewals. Applicants who qualify for IWP are identified during the scheduling and payment process. Please review eligibility criteria carefully before opting for an IW application. Due to capacity constraints and prioritization guidance, the IW process can take five to six weeks to complete from the date you submit your passport and application. Applicants should not make nonrefundable travel arrangements until a visa has been approved and you have your passport and visa in-hand. Any applicant who submits an incomplete or unqualified application, or where potentially derogatory information is found will be asked to schedule an in-person interview.

For B1/B2 applicants applying for the first time:

• the applicant must be under the age of 14
• all living biological parents or legal guardian(s) of the applicant must possess valid travel documents for the United States (nonimmigrant visa, passport of Visa Waiver Program designated country, “green card,” or U.S. passport)
• the applicant must not have a pending immigrant visa petition

For B1/B2 visa applicants with prior visas:

• the applicant must possess a B1/B2 visa that is still valid or expired within the past 48 months,
• the applicant must be a citizen or resident of Ghana,
• the applicant must not have been refused a visa since the issuance of the previous visa, or had a visa revoked, or have ever required a waiver,
• the applicant possesses all visas that have not yet expired (i.e., no visas that are currently valid have been lost or stolen),
• the applicant has never worked without authorization or remained beyond their permitted time in the United States, and
• the applicant has never been arrested or convicted of any crime or offense in the United States, even if the applicant has later received a waiver or pardon.

If you have an existing appointment and you qualify for a waiver of B1/B2 interview based on the above criteria, you may cancel your existing appointment and apply via courier through https://ustraveldocs.com/gh/en/. If you previously submitted an IW application via courier and your IW application was returned with the instruction to schedule an interview, do not resubmit.

For F, M or J visa applicants: 

• the applicant must be a citizen or resident of Ghana,
• the applicant must have been issued any class of nonimmigrant U.S. visa in the past twelve (12) years,
• the applicant must have been 14 years old or older at the time of the previous visa issuance, or is currently under 14 years old,
• the applicant must not have been refused a visa since the issuance of the previous visa, or had a visa revoked, or have ever required a waiver,
• the applicant has never worked without authorization or remained beyond their permitted time in the United States, and
• the applicant has never been arrested or convicted of any crime or offense in the United States, even if the applicant has later received a waiver or pardon.

If you have an existing F, M, or J appointment but the interview date does not fit your academic schedule, and you qualify for a waiver of your F, M, or J visa interview, you may cancel your existing appointment and apply via courier through https://ustraveldocs.com/gh/en/.